Introduction

These Terms and Conditions (the “Terms”) set out the legally binding agreement between you and the online casino brand Pin up (referred to in these Terms as “Pin-Up”, “we”, “us”, or “our”) regarding your access to and use of our website, mobile applications, and all related services and products (collectively, the “Services”). By accessing, registering for, or using the Services in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Responsible Gaming Policy, Bonus Rules, and any other policies or guidelines referenced herein or published on the Pin-Up platform. These Terms apply regardless of whether you access the Services from Bangladesh or from any other jurisdiction, subject to the restrictions set out under these Terms. You must read these Terms carefully before creating an account or engaging in any real-money or free-play casino activities, including Slots, table games, or other games of chance. If you do not agree with any part of these Terms, or if you do not understand them fully, you must not use the Services, must not register an account, and must immediately discontinue any use of our platform.

The purpose of these Terms is to ensure a transparent, fair, and compliant gaming environment that prioritises player safety, responsible gambling, and adherence to applicable legal and regulatory frameworks. Pin-Up aims to provide a secure and entertaining online casino experience while clearly defining the rights and obligations of both the player and the operator. These Terms are updated from time to time to reflect changes in law, technology, or our operational practices, including but not limited to the introduction of new payment methods, security measures, or responsible gambling tools. In the event of any conflict between these Terms and other documents or policies on the website, these Terms shall prevail, unless explicitly stated otherwise. You are strongly advised to print or save a copy of these Terms for your records and refer to them regularly to stay informed about your obligations and rights as a user of the Pin-Up Services.

Acceptance of Terms

By creating an account, clicking any “I agree” or similar button, or using any part of the Services, you are deemed to have accepted these Terms in full and to be legally bound by them. Your acceptance of the Terms is a prerequisite to participating in any casino activity on Pin-Up, whether for real money or for free-play practice. If you disagree with any provision, you must not proceed with registration, deposits, bets, or any other use of the Services. Continued use of your account after any updates or modifications to these Terms will be regarded as your acceptance of the revised version, and it is your responsibility to review any changes promptly. We may notify you of significant updates through on-site notifications, email, or other communication channels, but it remains your duty to remain informed.

You acknowledge that these Terms constitute a binding legal agreement between you and Pin-Up, governing your use of all games and services, including but not limited to online casino games, Slots, live dealer games, promotional offers, and loyalty programmes. You further agree that all transactions and communications made using your account credentials shall be considered as having been made by you personally, and you accept responsibility for any such actions. Acceptance of these Terms does not constitute or imply any form of partnership, employment, or agency relationship between you and Pin-Up; you participate solely as an individual player. If any part of these Terms is found invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. Your acceptance of these Terms includes agreement that any disputes arising out of or relating to your use of the platform will be handled in accordance with the Complaints & Dispute Resolution and Governing Law sections described below.

Eligibility & Age Restriction (18+ only)

Use of the Pin-Up Services is strictly limited to individuals who are at least 18 years of age, or the legal age of majority in their jurisdiction, whichever is higher. By registering an account, you expressly confirm that you are 18 years or older and that you have the legal capacity to enter into binding contracts. Underage gambling is strictly prohibited and considered a serious violation of these Terms, as well as a threat to the wellbeing of young people who may be particularly vulnerable to gambling-related harm. We reserve the right to request proof of age at any time and to suspend or close any account where we have reason to believe the user may be under 18, has provided false information, or has allowed a minor to access the account. Failure to provide satisfactory age verification upon request may result in immediate account closure and forfeiture of any winnings.

If we discover that an account has been opened or used by a person under the age of 18, Pin-Up will take all reasonable steps to cancel any wagers placed, void any winnings, and refund deposits, where possible, to a payment method belonging to the lawful account holder, subject to applicable legal and regulatory obligations. Parents, guardians, and other responsible adults are strongly encouraged to take measures to prevent minors from accessing gambling websites and devices used for online gaming. This may involve the use of parental control software, secure password practices, and ensuring that account details are never shared or visible to minors. We emphasise that early exposure to casino products, including Slots or table games, can increase the risks of problem gambling and other negative social or financial consequences in young people. By agreeing to these Terms, you also agree to take reasonable care to prevent minors from accessing your account or devices used for gambling.

Eligibility to use the Services may also depend on your location and local legal requirements. You are solely responsible for ensuring that your use of the Services is legal in your country or region of residence, and you must not access the platform from any jurisdiction in which online casino gaming is prohibited. If we have reasonable grounds to believe that you are accessing Pin-Up from a restricted country, as listed in these Terms or determined by our compliance team, we may suspend your account and block your access until your location is verified or permanently restrict your participation. In such cases, any pending transactions, deposits, and withdrawals may be subject to additional checks or delays in line with our regulatory obligations. You hereby confirm that you are not acting on behalf of any other person or entity and that you will not allow any third party to access or use your account.

Account Registration

To participate in real-money gaming on Pin-Up, you must create a personal account by completing the registration form and providing accurate, current, and complete information as requested. During registration, you will be required to supply personal details such as your full legal name, date of birth, address, email, mobile number, and a preferred currency where available. You must ensure that all information submitted is truthful and up to date; providing false, incomplete, or misleading information is a breach of these Terms and may lead to account suspension or termination. You are responsible for maintaining and updating your information as necessary, including changes in your contact details or payment methods. Pin-Up reserves the right to carry out verification checks, including identity (KYC), age, address, and source of funds checks, at any time, and you agree to cooperate fully with these procedures.

Upon successful registration, you will create login credentials consisting of a unique username or email and a secure password. You are solely responsible for maintaining the confidentiality of your login information and must not share your username, password, or account access with any third party. Any activity carried out using your credentials will be considered as your own, and you bear full responsibility for all transactions, wagers, or communications made on your account. If you suspect that your account has been compromised, accessed by an unauthorised person, or that your password is no longer secure, you must immediately change your password and notify our customer support team. Pin-Up shall not be liable for losses arising from unauthorised access due to your failure to maintain proper security over your account credentials.

Each individual is allowed to create and maintain only one account on Pin-Up. Multiple accounts, whether created directly or indirectly, including those registered with different email addresses, names, or devices, are strictly prohibited unless explicitly authorised by us in writing. If we identify multiple accounts held by the same individual, we may close all associated accounts, void bonuses and winnings, and return any remaining balances in accordance with our internal policies and legal obligations. Corporate accounts are not permitted unless specifically approved under a separate written agreement. By registering an account, you also confirm that you are not on any self-exclusion list with Pin-Up or with national gambling regulators where applicable, and that you have not previously had an account closed due to breach of these Terms.

Deposits & Withdrawals

To participate in real-money casino games on Pin-Up, including Slots, table games, and other offerings, you must make a deposit into your player account using one of the available payment methods. All deposits must be made from payment instruments (such as bank accounts, cards, or e-wallets) that are registered in your own name, and you are prohibited from using third-party payment details. By initiating a deposit, you confirm that you are authorised to use the specific payment method and that the funds originate from legitimate, lawful sources. Pin-Up reserves the right to request documentation or evidence to verify ownership of the payment method and the source of funds, especially where required under anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. Deposited funds typically become available in your account balance shortly after the transaction is confirmed, but processing times may vary depending on the payment provider and other external factors.

Withdrawal requests can be made from the cashier section of your account, subject to verification, wagering requirements, and compliance checks. Pin-Up aims to process withdrawals promptly; however, processing times will vary by method, jurisdiction, and the need for any additional security or identity checks. You may be required to submit identity documents, proof of address, proof of payment ownership, or other supporting materials before a withdrawal is approved, especially where cumulative withdrawals reach certain thresholds. We may impose minimum and maximum limits on deposits and withdrawals, both per transaction and per day, week, or month, and these limits may differ by payment option and your player status. Where applicable, fees or charges imposed by third-party payment providers may be passed on to you, and you are advised to review any such fees before choosing a payment method.

Internal security protocols, as well as legal requirements, may require us to hold, delay, or reverse transactions in certain circumstances. This may occur, for example, if there are signs of suspicious activity, potential fraud, chargebacks, or money laundering, or if you fail to comply with our verification requests. In cases of chargeback or payment reversal, any winnings derived from the disputed funds may be voided, and your account may be suspended pending investigation. All transactions between you and Pin-Up may be monitored and recorded for regulatory and security purposes, and we reserve the right to report unusual or suspicious transactions to the relevant authorities. Currency exchange risks and costs remain your responsibility where payments involve conversion between different currencies.

Payment Methods Table

The following table provides an indicative overview of typical payment methods that may be available on Pin-Up, along with basic information about processing times and possible limits. Availability may vary depending on your location, currency, or other factors, and the table is subject to change without notice.

All deposit and withdrawal operations must comply with our AML and KYC procedures, and we may request that withdrawals are processed via the same method used to deposit, where feasible. This “closed-loop” policy is intended to reduce fraud and enhance security, ensuring that funds are returned to their original source whenever possible. Should your chosen payment method not support withdrawals, we may request alternative payment details that are verified under your name. In some cases, withdrawal requests may be paid in instalments if they exceed internal or third-party provider limits. You are encouraged to regularly review the payment section of the website for the most up-to-date information on available methods, limits, and applicable terms.

Bonuses & Promotions

From time to time, Pin-Up may offer bonuses, free Spins, promotional credits, loyalty rewards, tournaments, and other incentives (collectively, “Promotions”) to eligible players. Each Promotion will be governed by specific terms and conditions (“Bonus Rules”) published on the relevant promotional page, email, or communication, which you must read and accept before participating. Such Bonus Rules are supplementary to these Terms and, in case of any inconsistency, the stricter rule regarding wagering, eligibility, or misuse will generally apply, subject to our final interpretation. Promotions are personal and non-transferable, and may be restricted by factors such as your country of residence, account status, payment method, and previous participation history. Pin-Up reserves the right to modify, suspend, or cancel any Promotion at its sole discretion, including for security or legal reasons, provided that this does not unfairly disadvantage players who have already opted in and complied with all conditions.

Bonuses typically come with wagering requirements, meaning that you must stake a certain multiple of the bonus amount (and in some cases the deposit plus bonus amount) before you can withdraw associated winnings. In addition, certain games may contribute differently to wagering calculations, with Slots often contributing 100% and some table games or low-risk bets contributing less or being excluded. Any attempt to abuse Promotions, such as by engaging in low-risk betting patterns, collusion, creating multiple accounts, or using bonus funds in a way that breaches the Bonus Rules, may result in the forfeiture of the bonus and any related winnings, as well as account sanctions. Where a bonus or part of a Promotion is credited to your account in error or due to a technical malfunction, we reserve the right to remove or adjust such funds and settle bets retroactively in accordance with fair play principles. You are encouraged to keep records of promotional terms you accept and to contact customer support if any aspect is unclear before wagering.

Some Promotions may have specific eligibility criteria, such as minimum deposits, restricted payment methods, or time-limited availability. Failure to meet these criteria, or to complete wagering within the stipulated time frame, may result in the automatic expiry or removal of the bonus funds and any unclaimed winnings. Unless otherwise stated, bonus funds are used after real-money funds, and you must ensure that you understand the order in which different balances are wagered. Withdrawal requests placed while an active bonus is pending may lead to the cancellation of that bonus and related winnings if this is specified in the Bonus Rules. You should always read promotional communications carefully, as features such as cashbacks, insurance offers, and tournament prizes may have special settlement conditions or restrictions.

Game Rules

All games offered on Pin-Up, including but not limited to casino games, Slots, live dealer games, instant-win games, and other interactive products, are governed by their individual game rules as displayed on the platform or within the game interface. By participating in any game, you agree to be bound by these specific rules in addition to these general Terms. You are responsible for reading and understanding the rules, paytables, minimum and maximum bet limits, and specific functionalities before placing any wager. Wagers once placed are considered final and cannot be cancelled by the player, except in the rare instances where a technical error or malfunction affects the outcome and we decide, at our discretion, to void or refund affected bets. Decisions made by the game system or live dealer, as recorded in the game logs, will be considered final and binding, subject only to subsequent review in case of a technical dispute.

Game availability may vary by region, player status, or device, and certain games may be restricted due to licensing or regulatory requirements. Pin-Up reserves the right to add, suspend, modify, or remove any game or game category at any time, with or without prior notice. In the unlikely event that a game is interrupted or disconnected due to technical issues, you may be required to restart the game, and the outcome recorded on the server will prevail. If the outcome cannot be determined or is affected by a malfunction, the affected round may be voided and wagers refunded in accordance with our technical error policies. You must not use any external tools or systems to attempt to manipulate game outcomes or to obtain an unfair advantage over other players or the house.

Some games, especially live dealer offerings, may feature specific etiquette, participation rules, and behaviour standards. You are required to be respectful towards dealers, other players, and support staff at all times, avoiding abusive language, harassment, or any form of discriminatory or offensive conduct. Violation of game rules or behavioural expectations may result in removal from the game, temporary bans, or permanent account closure, depending on the gravity of the incident. You acknowledge that recorded video, chat logs, and game histories may be used by Pin-Up to investigate disputes, alleged misconduct, or suspicions of collusion or fraud. For your own protection, you should avoid sharing personal or sensitive information in game chats or public areas of the platform.

Fair Play & RNG

Pin-Up is committed to fair play and ensures that all game outcomes for non-live games are determined by a certified Random Number Generator (RNG) or equivalent technology. The RNG is designed to provide random and unbiased results, ensuring that neither the player nor the operator can predict, alter, or influence the outcome of game rounds. Independent testing laboratories and auditors may periodically review and certify the RNG and associated game mechanics to confirm compliance with industry standards and regulatory requirements. Where applicable, game payout percentages (RTP) and key fairness information will be published within the game client or help sections, allowing you to make informed decisions about your play. While some games are designed with a house edge, as is standard in casino entertainment, no game outcome should ever be manipulated to target individual players or groups unfairly.

You acknowledge that games of chance inherently involve unpredictability and that past results do not influence future outcomes. Any belief in patterns, systems, or guaranteed wins is misplaced, and you should always treat casino play as a form of entertainment rather than a method of income generation. Pin-Up strictly prohibits any use of automated bots, scripts, or software designed to exploit game mechanics, detect card sequences, or otherwise gain an unfair advantage over the RNG or other players. We may use internal monitoring tools, pattern analysis, and security systems to detect unusual play or suspected unfair behaviour. If evidence of tampering, collusion, or misuse of software is found, Pin-Up may void affected bets, confiscate winnings derived from unfair practices, and take further legal or regulatory steps as appropriate.

In the case of live dealer games, outcomes are determined by physical processes such as cards, wheels, or dice, overseen by trained professionals and supported by video streaming and advanced monitoring systems. While reasonable safeguards are in place to ensure fairness and compliance, physical and technical malfunctions may occasionally occur. Where a malfunction is confirmed, the affected round may be declared void, and associated bets refunded according to the specific game rules and regulatory obligations. Game logs, video recordings, and dealer reports may be used to investigate such incidents, and Pin-Up’s final decision, made in good faith, shall be binding. You agree to cooperate with any investigation into game fairness and to provide any information reasonably requested.

Responsible Gambling

Pin-Up promotes responsible gambling and aims to provide a safe, controlled environment where gaming remains an enjoyable form of entertainment, not a source of financial or emotional harm. You are strongly encouraged to approach casino play, including Slots and table games, with a clear understanding that you can lose money and that there is no guarantee of winning. It is your responsibility to monitor your gambling activity and to ensure that you never wager more than you can afford to lose, considering your personal and family obligations, income, and expenses. If you begin to feel that gambling is no longer fun, is causing stress, or is interfering with your relationships, work, or financial stability, you should stop playing and consider using the responsible gambling tools available on the platform. Pin-Up will make reasonable efforts to assist players who show signs of problem gambling but cannot be held responsible for your decisions and behaviour.

We provide a range of responsible gambling features to help you manage your activity, including deposit limits, loss limits, wagering limits, session reminders, time-outs (cooling-off periods), and self-exclusion options. These tools are designed to grant you control over your spending and time, allowing you to set personal boundaries that the system will enforce automatically. Changes to certain limits, particularly when lowering them, may take effect immediately, while increases may take effect only after a cooling period, to prevent impulsive decisions. If you request self-exclusion for a defined or indefinite period, we will take reasonable steps to prevent your access during that time, including blocking logins, cancelling promotional communications, and restricting new account creation under your details. It remains your responsibility, however, to avoid attempting to bypass self-exclusion through new registrations or use of third-party accounts.

Pin-Up also promotes awareness about the risks of gambling for vulnerable groups, particularly underage individuals and those with a history of addiction or mental health difficulties. You should never gamble to recover previous losses, pay debts, or solve financial difficulties, and you should not view gambling as a primary or supplementary source of income. We urge you to set a budget before playing and to keep track of time spent on the platform, taking regular breaks to maintain a healthy balance with other aspects of your life. Educational resources, self-assessment tests, and guidance documents may be available in our Responsible Gaming section to help you evaluate your gambling behaviour honestly. If you feel that you are losing control, we strongly recommend that you seek professional assistance and consider using blocking software to limit your access to gambling sites.

Tools & Features (table)

The table below summarises the main responsible gambling tools provided by Pin-Up and their basic functionalities. Availability and implementation may vary based on your location, regulatory requirements, and platform version.

Support Resources

If you or someone you know is experiencing gambling-related harm, it is important to seek help as early as possible. Pin-Up encourages players to make use of external support organisations that specialise in problem gambling prevention and treatment. Such organisations often provide confidential helplines, online chat services, self-help tools, educational resources, and referral to counsellors or support groups. While we do not endorse specific providers in this document, you can search for reputable services using terms such as “gambling counselling service”, “problem gambling support”, or “gambling addiction helpline” relevant to your country or region. Many of these organisations operate anonymously and free of charge, offering support to both gamblers and their families.

In addition to professional support, you may find it helpful to use technical tools such as website blocking software or app filters to restrict access to gambling content across your devices. Open communication with trusted family members or friends can also provide emotional support and accountability, helping you to stay within your limits or maintain abstinence if required. Pin-Up’s customer support team may, where possible, provide general information about responsible gambling resources and assist you in activating account-based protection tools. However, we do not provide clinical or therapeutic services and cannot replace professional treatment providers. Ultimately, you remain responsible for recognising the signs of problematic behaviour and taking appropriate steps to protect your health and wellbeing.

Prohibited Activities

When using the Pin-Up Services, you must comply with all applicable laws, regulations, and these Terms, and you must not engage in any form of prohibited activity. Prohibited activities include, but are not limited to, fraud, money laundering, terrorist financing, chargeback abuse, bonus abuse, collusion, or any attempt to manipulate game outcomes or technical systems. You are strictly forbidden from using stolen identities, forged documents, or payment methods that do not belong to you, as well as from facilitating the use of your account by third parties. Any deliberate exploitation of software bugs, glitches, or configuration errors to gain unfair advantage or unearned funds is also prohibited and may result in the cancellation of affected bets, confiscation of winnings, and legal action. Furthermore, use of bots, automated scripts, or external betting tools that interact with the platform is considered a serious breach of these Terms.

You must not engage in any conduct that could harm the reputation, integrity, or proper functioning of Pin-Up or its systems. This includes spreading malicious software, attempting to hack or compromise the security of the website, interfering with network communications, or launching denial-of-service attacks. You are also prohibited from using the platform to transmit or upload offensive, unlawful, defamatory, racist, or otherwise objectionable content, whether via chat, usernames, or other communication channels. Any threats, harassment, or abusive behaviour towards staff or other players will not be tolerated and may result in immediate account suspension or closure. In addition, you may not advertise or promote third-party products or services, including other gambling platforms, within the site or through any messaging tools provided by Pin-Up.

If we reasonably suspect that you have engaged in any prohibited activity, we may take a range of actions to protect our interests and comply with legal obligations. These actions may include freezing your account, withholding funds, voiding bets, cancelling bonuses, reporting suspicious activity to relevant authorities, and cooperating with law enforcement or regulators. We and our service providers may conduct internal investigations and request additional information or documentation from you, which you are required to provide in a timely manner. If prohibited activities are confirmed, we may terminate your account in accordance with the Account Suspension & Termination section, and you may forfeit your right to any balances or winnings, subject to applicable law. You may also be held liable for any damages or losses suffered by Pin-Up or other players as a result of your misconduct.

Restricted Countries (table)

Due to legal, regulatory, or operational constraints, access to the Pin-Up Services may not be available in all jurisdictions. It is your responsibility to ensure that your use of the platform is legal under the laws of your country or region of residence, and you must not circumvent geo-blocking, VPN restrictions, or any other location-based controls implemented by Pin-Up. The table below provides an indicative list of country categories where access is typically restricted, though this list is non-exhaustive and subject to change.

This table is illustrative only and does not replace the need for you to verify the legality of online gambling in your specific jurisdiction. Pin-Up may refuse to open or may close an account if we discover that you are located in a restricted country or if legal changes make it unlawful for us to continue providing services there. If you move to a different country after registration, you must notify us and stop using the Services if the new jurisdiction is restricted. Use of VPN, proxy, or similar tools with the aim of masking your location to bypass such restrictions is a breach of these Terms and may result in account closure and forfeiture of funds. We reserve the right to amend the list of restricted or high-risk countries at any time in response to legal, regulatory, or risk assessments.

Privacy & Data Protection

Pin-Up is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. By using the Services, you acknowledge that we will collect, process, and store certain personal information about you, as described in our Privacy Policy. Such information may include identity details, contact information, payment data, device identifiers, IP address, gameplay records, and communication logs. We collect and process this data primarily to manage your account, prevent fraud and money laundering, comply with legal obligations, provide customer support, and improve our Services. Where required, we may also process data based on your consent, such as for marketing communications, which you can opt out of at any time.

Your personal data may be shared with carefully selected third parties, including payment providers, game suppliers, verification services, and regulatory authorities, where necessary for the operation of the Services or to comply with legal requirements. Such third parties are bound by contractual and legal obligations to handle your data securely and only for the specific purposes for which it is shared. Data may be transferred across borders, including to countries that may not have the same level of data protection as your home jurisdiction; in such cases, we will take appropriate measures to ensure an adequate level of protection, consistent with prevailing data protection standards. You have certain rights regarding your personal data, which may include the right to access, correct, or request deletion of your data, as well as the right to object to certain processing activities, subject to legal and regulatory constraints.

We implement technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse. These measures may include encryption, secure data storage, access controls, and regular security reviews. However, you acknowledge that no method of data transmission or storage is entirely free from risk, and we cannot guarantee absolute security. It is your responsibility to protect your account credentials and devices from unauthorised access and to notify us immediately if you suspect any security breach. Detailed information about our data processing practices, retention periods, and your rights can be found in our separate Privacy Policy, which forms an integral part of these Terms.

Account Suspension & Termination

Pin-Up reserves the right to suspend, restrict, or terminate your account at any time, with or without prior notice, where we have reasonable grounds to believe that you have breached these Terms or any applicable law, or where we are required to do so by regulatory or legal authorities. Grounds for suspension or termination may include suspected fraud, money laundering, use of multiple accounts, underage gambling, prohibited activities, chargeback disputes, abusive behaviour, or failure to complete verification procedures. During a suspension, you may be prevented from accessing your account, placing bets, or initiating withdrawals, while we conduct necessary investigations or compliance checks. Depending on the outcome of such investigations, we may reinstate your account, impose additional conditions, or proceed to permanent closure.

If your account is terminated due to breach of these Terms, any remaining balance, bonuses, or pending winnings may be forfeited, subject to applicable law and our regulatory obligations. Where termination occurs for reasons unrelated to misconduct, such as at your own request or due to business decisions by Pin-Up, we will usually return any remaining real-money balance to you, less any applicable fees or charges, through an agreed payment method. You may request voluntary account closure at any time by contacting customer support, although this does not automatically constitute self-exclusion unless specifically requested and processed under our Responsible Gambling policies. In the event of closure, you must cease using the Services immediately and must not attempt to open new accounts without our consent.

We may retain certain data and records relating to your account for a period mandated by law or for legitimate business reasons, such as resolving disputes, enforcing our Terms, and complying with AML or regulatory record-keeping requirements. You will not be entitled to any further benefits, bonuses, or promotions after your account is closed, and any ongoing promotional participation will be cancelled. If your account remains inactive for a prolonged period, we may classify it as dormant and apply specific measures, such as administrative fees or eventual closure, in accordance with our Dormant Account Policy where applicable. You are encouraged to review any such policy carefully and to contact customer support if you wish to reactivate a dormant account, subject to verification.

Limitation of Liability

To the maximum extent permitted by applicable law, Pin-Up, its affiliates, directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services. This includes, without limitation, loss of profits, loss of data, loss of business opportunities, or any damage to goodwill, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claims arising from or related to your use of the Services shall not exceed the total amount you have deposited into your account with Pin-Up during the six (6) months immediately preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

You acknowledge that online gambling involves inherent risks, including the potential loss of funds, and you agree that you use the Services at your own risk. Pin-Up provides the platform and games on an “as is” and “as available” basis, without any warranty or representation of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or free of viruses or other harmful components, although we will take reasonable measures to maintain secure and stable operations. You are responsible for ensuring that your device, internet connection, and security software are suitable and sufficient to access and use the platform safely.

In the event of technical failures, server issues, or interruptions in communications, Pin-Up will endeavour to resolve problems promptly and to treat players fairly, including by voiding or replaying affected bets in accordance with our policies. However, we shall not be responsible for any failures or delays caused by factors beyond our reasonable control, such as internet outages, third-party service disruptions, natural disasters, or government actions. You agree that any decision made by us in good faith to rectify or adjust games, bets, or account balances in response to such events shall be final and binding. Some jurisdictions may not allow the exclusion or limitation of certain types of liability, in which case the limitations stated here shall apply to the fullest extent permitted by the applicable law.

Complaints & Dispute Resolution

If you have a complaint about any aspect of the Services, including account management, payments, game outcomes, or staff conduct, you should contact our customer support team as soon as practicable. Complaints should be submitted in clear, detailed language and should include your account information, relevant dates and times, game or transaction identifiers, and a description of the issue. We will acknowledge receipt of your complaint and will endeavour to investigate and respond within a reasonable timeframe, depending on the complexity of the matter. Communication may take place through email, live chat, or other methods published on the website, and we may request additional information or documentation from you to facilitate the investigation. You agree to cooperate fully and to refrain from making unfounded public accusations or defamatory statements while the complaint is under review.

If you are not satisfied with the initial outcome provided by our customer support, you may escalate your complaint within Pin-Up according to the internal escalation procedures described on the platform. In certain cases, and where applicable by law, unresolved disputes may be referred to an independent alternative dispute resolution (ADR) body or regulator, provided that both parties agree to such a process. The decision of the ADR entity, where used, may be final or advisory depending on the governing rules, and may not preclude you from pursuing other remedies available under the law. You should be aware that some disputes, particularly those relating to technical logs or game outcomes, may require extended investigation time, and we will keep you informed of progress where possible. All complaints and dispute processes will be handled in good faith and with the intention of achieving a fair and lawful resolution.

You must submit any complaint or claim arising from your use of the Services within a reasonable time after the issue first arises, and in any event within the statutory limitation period provided by applicable law. Failure to raise a complaint in a timely manner may affect our ability to investigate and resolve the matter effectively. We reserve the right to decline to consider frivolous, abusive, or malicious complaints or those that lack sufficient supporting information. Our records, including game logs, transaction records, and communications, shall be considered authoritative in the absence of clear evidence to the contrary. By using the Services, you consent to our use of such records in assessing and resolving any complaints or disputes.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws specified in the legal information section of the Pin-Up website, without regard to conflict-of-law principles. You agree that the courts or dispute resolution forums designated in that legal information section shall have exclusive or non-exclusive jurisdiction, as specified therein, to settle any disputes arising under or in relation to these Terms. If you reside in a jurisdiction that mandates specific consumer protection rules or dispute resolution mechanisms, those rules may apply to the extent they cannot be validly waived by contract. You are responsible for familiarising yourself with any such mandatory provisions under your local law.

If any provision of these Terms is found unlawful or unenforceable under the governing law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. No failure or delay by Pin-Up in exercising any right or remedy under these Terms shall be deemed a waiver of that or any other right or remedy. Any waiver of rights must be given in writing and signed or otherwise formally acknowledged by an authorised representative of Pin-Up. You agree that any translation of these Terms into languages other than English is provided for convenience only, and in the event of any inconsistency, the English version shall prevail.

Final Provisions

These Terms constitute the entire agreement between you and Pin-Up regarding your use of the Services and supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral, relating to the same subject matter. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, and any unauthorised assignment shall be null and void. We may assign or transfer our rights and obligations, in whole or in part, to an affiliate, successor, or acquirer, provided that this does not diminish your rights under the applicable law. Nothing in these Terms shall be construed as creating any third-party beneficiary rights, except where explicitly provided by law.

Any notices or communications required or permitted under these Terms may be delivered by us through the website, by email, SMS, or other contact methods you have provided, and shall be deemed received upon dispatch, subject to evidence of delivery. It is your responsibility to ensure that your contact information is accurate and current so that you can receive important notifications, including updates to these Terms, changes to services, or information about responsible gambling tools. Your continued use of the Pin up platform after receiving such notices will signify your acceptance of any updated terms or policies. If you do not agree with any modification, your sole remedy is to cease using the Services and to close your account in accordance with these Terms. By maintaining an active account and participating in any casino activities, including Slots and other games, you confirm your continuing acceptance of this agreement and your commitment to responsible, lawful, and fair play.